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Customer Service

Complaint Process

If you are dissatisfied with any aspect of our service, please contact our Customer Service Department (cs@fxcm.in.net), as soon as possible. The vast majority of issues can be solved there.

If Customer Service cannot resolve your issue, you may request for them to escalate the issue to our Compliance Department. The Compliance Department will conduct a fair and detailed investigation of the appeal, to understand the circumstances and to assess whether our actions are within reasonable rights and if all due diligence and contractual obligations have been performed. You will receive a written response from the Compliance Department, within 45 days (usually earlier) of the inquiry.

If you are dissatisfied with the results provided by our compliance department, you can submit your complaint to an external, independent dispute resolution organization. Fxcm International's customers can submit their complaints to the Mauritius Financial Services Commission (FSC).FSC is the regulalory body who is responsible for resolving disputes between FSC licensees and their customers. Complaints in relation with the operations or managment of the licensees should be directed to the Deputy Manging Director.

Please visit the FSC website https://www.fscmauritius.org/en/consumer-protection/complaints-handling for more information and submitting a complaint form.

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Privacy Policy | Product Sheet | Complaints Procedure | Risk Disclosure Statement | Client Agreement

Risk Warning: Trading may result in the loss of your entire capital. Trading OTC derivatives may not be suitable for everyone. Please consider our legal disclosure documents before using our services and ensure that you understand the risks involved. You do not own or have any interest in the underlying assets.

Fxcm does not issue advice, recommendations or opinion in relation to acquiring, holding or disposing of our products. All of our products are over-the-counter derivatives over global underlying assets. Fxcm provides execution only service, acting as principal at all times.

Fxcm is a brand jointly used by multiple companies and it operates through the following companies:
Fxcm Holding Ltd is the issuer of the financial products that are described or available on this website. Fxcm Holding is authorised and regulated by Cayman Islands Monetary Authority (CIMA) and the SIB licence number is 1612446. The registered office address is 215-245 N Church Street, 2nd Floor, White Hall House, George Town, Grand Cayman, Cayman Islands
Fxcm Global Pty Ltd with ABN 31 121 934 432 holds an Australian Financial Services Licence (AFSL 309763).
Fxcm International Ltd is authorised and regulated by Mauritius Financial Services Commission (FSC) and the licence number is 04072877.

The information on this site is not intended for residents of the United States, Canada, Japan, New Zealand or use by any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. Please note that English is the main language used in our services and is also the legally effective language in all of our terms and agreements. Versions in other langauges are only for reference. In the event of any discrepancy between the English version and the other versions, the English version shall prevail.

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